Training should be considered as an investment in your people and your company which leads to knowledgeable, staff and efficient, consistent processes which ultimately leads to compliance with regulatory expectations.Currently, many pharmaceutical companies have this backwards. My pet peeve when reviewing the root cause of quality incidents is to see "Human error - Corrective Action - retrain staff!"
Despite the regulatory authorities ramping up expectations from citing, inadequate investigations to ineffective training programs based on all too many cases of the above citations, companies still insist on performing training based on the "pack 'em' " in approach where employees sign the ultimate attendance form as evidence they are "trained" i.e. provide training as a check box to meet compliance.
In other words, current industry training practices focus mainly on the compliance aspects rather than the science.
Whatever happened to the science of learning?
Did you know?
- Training is more effective when applied to smaller groups.Small group sessions provide a bonding, team environment leading to more productive relationships.
- Our brains can only read or take in so much information before becoming overwhelmed.
- Hands on exercises, coupled with an element of fun is much more effective and value added.Effective training can help prevent human errors.
- Awareness and understanding of "the why" leads to a more motivated (and less error prone) human response.
- Focusing on the error reinforces the existing incorrect neural pathway and increases the chance that the mistake will be made again.
- Boredom can kill your willpower to pay attention and learn.Repetition has its place in learning, but what the brain really craves is novelty.
- Training in a fun environment, make us feel good and open to learning, keeps us attentive and more likely to remember the subject matter.
Let's bring back the science of learning and set up our people and companies for success ……… and compliance ?Pauline L McGregor Ph.D. CChem MRSC